Privacy Policy
Effective Date: May 28th, 2024
At Mattress Direct, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website or interact with our services. By using our website, you agree to the practices described in this Privacy Policy.
1. Purpose
This Privacy Policy explains the types of information we collect, how we collect it, how we use and disclose it, and how you can manage your preferences. Personal Information refers to any information that identifies or can be reasonably linked to you.
This Privacy Policy applies to the Mattress Direct website (mattressdirect.ca), all related applications, and services provided directly by Mattress Direct. It does not apply to third-party websites or services that may be linked on our website.
For questions or concerns about this Privacy Policy, please contact us at cs@mattressdirect.ca
2. Information We Collect
We collect the following types of Personal Information:
a. Information You Provide to Us
- Contact Information: Your name, email address, phone number, and shipping/billing address.
- Purchase Information: Details related to your orders, such as products purchased, payment method (processed securely by third-party payment providers), and order history.
- Account Information: If you create an account, we collect your login credentials.
- Feedback and Communications: Any messages, inquiries, or reviews you provide through our contact forms or customer service channels.
b. Information Collected Automatically
When you interact with our website, we may automatically collect:
- Device Information: IP address, browser type, operating system, and device settings.
- Usage Data: Pages viewed, time spent on the website, and browsing behaviors.
- Cookies and Tracking Technologies: We use cookies to improve your experience, analyze traffic, and deliver personalized content.
c. Third-Party Sources
We may receive information from social media platforms, advertising partners, and analytics services to enhance our offerings and provide a seamless experience.
3. How We Use Your Information
Your Personal Information is used for:
- Order Fulfillment: Processing and shipping your orders.
- Customer Support: Responding to inquiries and resolving issues.
- Improving Our Website: Using analytics to enhance user experience and website functionality.
- Marketing: Sending promotional emails (with your consent) about products, offers, or updates from Mattress Direct. You can unsubscribe at any time.
- Security: Ensuring the safety and security of our website and detecting fraudulent activities.
4. Sharing Your Information
We do not sell your Personal Information. However, we may share it with:
- Service Providers: For payment processing, shipping, analytics, and marketing support.
- Business Partners: In connection with co-branded promotions or product distribution.
- Legal Requirements: To comply with applicable laws, regulations, or legal processes.
5. Your Privacy Choices
- Cookies: You can disable cookies through your browser settings; however, this may affect your experience on our website.
- Email Preferences: Opt out of promotional emails by clicking the “unsubscribe” link in any marketing email.
6. Data Security
We use industry-standard practices to protect your data from unauthorized access, alteration, disclosure, or destruction. Please note that no method of transmission over the internet is completely secure.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing your information.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."
9. Contact Us
If you have questions or concerns about our Privacy Policy or data practices, please contact us at:
Mattress Direct
Email: cs@mattressdirect.ca
Website: https://mattressdirect.ca
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